Mothers’ Satisfaction with Attitude of Health Care Workers in a Teaching Hospital in South- South Nigeria

Abstract

Introduction: Assessing the level of satisfaction of clients with the quality of health care available in a given health facility has become an integral part of self-audit by managements of hospitals the world over. Materials and Methods: This study set out to assess the level of satisfaction of mothers who accessed maternity care at the study centre. The research was designed as a cross sectional exploratory study that was questionnaire based. Results: Two hundred and eighty seven mothers were surveyed and only 27.46% of them were attended to within 30 minutes waiting time at the Antenatal clinic (ANC), as against 94.77% of them who received attention within 15 minutes of arrival at the delivery suites. Most (95.42%) of the mothers expressed satisfaction with the attitude of health workers towards their care. A vast majority (82.81%) of the mothers expressed willingness to continue to access ANC and 90.21% were willing to deliver in the centre in subsequent deliveries. Conclusion: The waiting time at the ANC was unduly long for the majority of mothers, even though an impressive short waiting time was attained at the delivery suites. The majority of the mothers expressed satisfaction with attitude of health workers and they were willing to continue to access maternity care in the study centre in subsequent pregnancies.